Return, Exchange & Refund Policy

At Tyohaare, every product is thoughtfully selected and packed with care. We want you to genuinely enjoy what you receive from us.

We also understand that occasionally something may not go as expected. Our customer support team is always happy to hear your concern and help wherever reasonably possible.

To ensure a fair experience for our customers while maintaining the quality and hygiene of our products, the following Return, Exchange & Refund Policy applies.

1. Return Eligibility

For products that are eligible for return, a return request must be raised within 7 days of delivery.

To qualify for a return, the product must:

• Be unused, unworn and in its original condition.

• Have all tags, accessories and components intact.

• Be returned in its original packaging.

• Show no signs of use, alteration, damage, stains, fragrance or mishandling.

• Be accompanied by the original order details.

Returns are subject to a quality inspection after the product reaches us.

Tyohaare reserves the right to decline a return if the product does not meet the above conditions.

2. Festival-Specific Products

Festival products are time-sensitive in nature and are specially curated for specific occasions.

Products including, but not limited to:

• Rakhi

• Rakhi Sets

• Rakhi & Lumba Sets

• Roli-Chawal Platters

• Shubh Labh

• Pooja products

• Festive décor

• Other festival-specific merchandise

are not eligible for return or exchange for reasons related to personal preference, change of mind, design preference, colour preference or change of requirement.

However, we will always assist you if:

• You receive a damaged product.

• You receive a defective product.

• You receive an incorrect product.

• Any component of your order is missing.

Such cases will be reviewed by our customer care team and resolved appropriately.

3. Damaged, Defective or Incorrect Product

If your order is damaged, defective, incorrect or incomplete, please contact us within 48 hours of delivery.

To help us resolve the matter quickly, we may request:

• Clear photographs of the product.

• Photograph of the outer packaging.

• Photograph of the shipping label.

• An unboxing video, wherever available.

• Images clearly highlighting the issue.

Once verified, Tyohaare may offer an appropriate resolution including replacement, refund, store credit or another suitable solution depending on the nature of the issue.

Where the issue is attributable to Tyohaare, we will bear the applicable return or replacement shipping cost.

Our intention is to make genuine product-related concerns as hassle-free as possible for our customers.

4. Change of Mind or Personal Preference

We understand that shopping online can sometimes result in a product feeling different from what you imagined.

For products that are otherwise eligible for return, requests based on:

• Change of mind

• Personal preference

• Colour preference

• Design preference

• No longer required

• Wanting another product instead

may be considered only where the product category is returnable.

Where such a return is approved, the return shipping cost will be borne by the customer.

Festival-specific products are excluded from preference-based returns as stated above.

5. Return Shipping Charges

We believe customers should never have to bear the cost when an issue is caused by us.

Therefore:

Tyohaare will bear the return shipping cost when:

• The wrong product was delivered.

• The product arrived damaged.

• The product has a verified manufacturing defect.

• An incorrect quantity or product was sent.

For any other approved return, including a preference-based return, the return courier cost will be borne by the customer.

Where applicable, the return shipping amount may be deducted from the refund.

6. Exchanges

To keep the process simple and avoid delays, we generally do not process direct exchanges.

If a return is approved, the customer may return the eligible product and place a fresh order for the preferred product.

In certain exceptional cases, our customer support team may assist with an exchange depending on product availability and the circumstances of the request.

Festival-specific products will only be considered for replacement where there is a verified defect, damage, incorrect product or missing item.

7. COD Charges

For Cash on Delivery (COD) orders, any COD handling charge, shipping charge or other logistics fee collected on the original order is non-refundable, unless the return is being processed due to an error attributable to Tyohaare.

This condition applies only to COD orders.

8. Sale Products

Products purchased during a Sale, promotional campaign, flash sale, special discount event, clearance promotion or other marked-down offer may be non-returnable or have restricted return eligibility.

Where a product is marked “Sale”, its applicable return eligibility may be displayed on the product page or communicated at the time of purchase.

However, if a Sale product is received damaged, defective or incorrect, our customer support team will still assist you.

9. Free Gifts & Complimentary Products

Where an order includes a complimentary product, free gift, Roli-Chawal, promotional item or any other free inclusion, the complimentary item must also be returned along with the main product if the return is approved.

If the complimentary product is missing, used or damaged, its applicable value may be deducted from the refund.

Complimentary products themselves are not eligible for return, exchange or cash refund.

10. Quality Check

All approved returns undergo a quality check after reaching our facility.

A refund will be initiated only after we confirm that:

• The correct product has been returned.

• It is unused and undamaged.

• All original components are present.

• Packaging, tags and accessories are intact.

• The product has not been altered or mishandled.

If the returned product does not pass our quality check, the return or refund may be declined.

Where reasonably possible, our team will communicate the reason for such rejection to the customer.

11. Refund Processing

Once an eligible return is received and successfully passes quality inspection, the refund will be initiated through the applicable payment method or another mutually agreed method.

Banking and payment gateway processing timelines may vary.

Any non-refundable charges applicable under this policy will be deducted before the refund is processed.

12. Order Cancellation

Orders may be cancelled before they are packed or dispatched.

Once an order has been packed, handed over to the courier partner or dispatched, cancellation may no longer be possible.

We recommend contacting our customer support team at the earliest if you wish to make any changes to your order.

13. Refused Deliveries & RTO Orders

We understand that genuine circumstances may occasionally prevent a customer from accepting a delivery.

However, where a shipped order is refused without a valid reason or repeatedly remains undelivered due to customer unavailability, incorrect information or refusal to accept the parcel, applicable forward and return-to-origin logistics charges may be deducted from any eligible refund.

For repeated instances, Tyohaare may restrict COD availability on future orders.

14. Products Not Eligible for Return

Unless the product is damaged, defective or incorrectly delivered, the following may not be eligible for return:

• Festival-specific products.

• Used or worn products.

• Customised or personalised products.

• Edible items.

• Used pooja or religious products.

• Complimentary or free products.

• Products without their original packaging, tags or accessories.

• Products damaged due to customer handling.

• Products specifically marked as non-returnable.

• Certain Sale products where return restrictions have been disclosed.

15. Our Commitment to You

Policies are important, but so is your experience with us.

If you ever receive something damaged, incorrect or genuinely not as it should be, please reach out to us. Our team will review your concern fairly and make every reasonable effort to assist you.

At Tyohaare, we want to build long-term relationships with our customers—not just complete a transaction.

For any return, refund or product-related concern, please contact our customer support team with your Order Number and registered contact details.

We will be happy to assist you.

This policy is subject to applicable consumer protection laws and statutory rights.